1. SHIPPING & DELIVERY POLICY
We provide FREE Standard delivery on all orders.
We deliver to most countries that our logistics partners have affiliates in, unfortunately we do not ship to India, French Polynesia, Mexico, and Puerto Rico.
Whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on quantity and shipping address. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
Please note we can’t ship to armed forces (APO / FPO).
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and handled within 2 to 5 working days upon confirmation of payment, from our warehouses. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
United States – Takes approximately 2-7 working days to reach you from the time of order.
Canada – Takes approximately 4-14 working days to reach you from the time of order.
Australia – Takes approximately 4-9 working days to reach you from the time of order.
United Kingdom – Takes approximately 4-9 working days to reach you from the time of order.
Worldwide – Takes approximately 8-21 working days to reach you from the time of order.
To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status using the provided tracking code.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal.
We do not accept payments via ATM or inter-bank transfers.